Community Inclusion Officer
P: (03) 5734 2164
Kilmore District Health (KDH) is committed to providing the highest quality of service that improves health, well-being and community participation. We are committed to ensuring our services meet the needs of our diverse community and removing any barriers that prevent individuals from accessing these services.
What is consumer participation?
Consumer Participation is when people who use our services can have a say in how services are developed and provided.
Why is consumer participation important?
When people are involved in decisions that affect them we achieve better health outcomes and create better services.
Who is a consumer?
Consumers can be:
Family members of patients
Future users of the health services
Who can become a Consumer Representative?
Anyone who is not a staff member
Anyone who lives in the Kilmore and surrounding district
Anyone with an interest in health issues
Anyone who is over 18 years of age
Anyone who has used KDH services or is a carer or family member of a patient
What is your role as a Consumer Representative?
As a consumer you may be involved in:
Contributing to our Consumer and Community Participation Advisory Committee
Providing feedback about issues of concern or interest to the community, especially those individuals experiencing disadvantage
Reading and commenting on publications
Contribute to services planning, review and evaluation of services
Assisting with staff education and training
Speaking to staff or KDH board members at events
What will you receive?
As a Consumer Representative you will receive:
Invitations to provide feedback to KDH
TKDH newsletters and publications
Information about opportunities to participate in KDH committees, focus groups or consultations
The opportunity to identify and raise concerns or issues
Who will support the committee members?
Committee members will be supported by Jitka Jilich, Community Inclusion Officer. This will include an introduction to the committee process and all meeting information, arrangement of payments or support needs and a regular conversation to ensure the member can contribute fully or identify any concerns.
We currently have 13 people sitting across our committees. Some of our representatives sit on more than one committee.
Community Advisory Board Sub-committee
Clinical Governance Committee
Quality and Safety Committee
Diversity, Inclusion and Health Literacy Working Group
Consumer Experience Action Group