Victorian Virtual Emergency Department
The Victorian Virtual Emergency Department allows you to access care for non life-threatening emergencies, 24 hours a day, 7 days a week. You will be connected to our emergency doctors and nurses via a video call, and receive medical advice from the comfort of your home.
How do I register?
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You will need a phone, tablet or computer with a camera to use this service.
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To register, please use your phone camera and scan the QR code. You can also visit vved.org.au
What happens after I register?
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You will be linked directly to the virtual Emergency Department waiting room and placed in the virtual triage queue.
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You will receive an email with the next steps.
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When it's your turn, the nurse will consult with you and advise the best course of action.
What kind of medical help can I get?
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In many cases, we will be able to help you virtually, and organise tests and prescriptions close to your home.
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We can provide self-care advice and a GP follow up.
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We may ask you to come into the Emergency Department.
Are interpreting services available to me?
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Interpreters are available, and you can request one during the registration process.
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You can also complete the registration form in your preferred language.
For more information, please visit vved.org.au