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Victorian Virtual Emergency Department

The Victorian Virtual Emergency Department allows you to access care for non life-threatening emergencies, 24 hours a day, 7 days a week. You will be connected to our emergency doctors and nurses via a video call, and receive medical advice from the comfort of your home.

How do I register?

  • You will need a phone, tablet or computer with a camera to use this service.

  • To register, please use your phone camera and scan the QR code. You can also visit vved.org.au 

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What happens after I register?

  • You will be linked directly to the virtual Emergency Department waiting room and placed in the virtual triage queue. 

  • You will receive an email with the next steps. 

  • When it's your turn, the nurse will consult with you and advise the best course of action.

What kind of medical help can I get?

  • In many cases, we will be able to help you virtually, and organise tests and prescriptions close to your home.

  • We can provide self-care advice and a GP follow up.

  • We may ask you to come into the Emergency Department.

Are interpreting services available to me?

  • Interpreters are available, and you can request one during the registration process.

  • You can also complete the registration form in your preferred language. 

For more information, please visit vved.org.au